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Subscriptions power recurring revenue. Ari lets you create, update, pause, resume, and cancel subscriptions—all without leaving Slack. Manage your entire subscription lifecycle while maintaining approval control over financial changes.

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Creating Subscriptions

Set up recurring billing for customers with flexible pricing and billing intervals.
1

Identify the customer

Search for or create a customer record first
2

Define the subscription

Specify the product, price, and billing interval (monthly, yearly, etc.)
3

Set start date

Choose when billing begins (immediately or on a future date)
4

Review and approve

Ari shows the subscription details. Click Approve to activate.
5

Customer onboarded

The subscription is active in Stripe and the customer receives a confirmation

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Example Commands

Ari creates subscriptions in Stripe with all necessary metadata. Billing begins on the start date automatically.

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Updating Subscriptions

Modify pricing, billing intervals, or other subscription details without disrupting service.
Subscription updates can take effect immediately or at the next billing cycle. Ari shows you both options.

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Example Commands

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Pausing Subscriptions

Temporarily halt billing without canceling the subscription.
1

Request pause

@Ari pause the subscription for [customer]
2

Specify reason

Optionally note why the subscription is paused
3

Set resume date

Choose when billing resumes (open-ended or specific date)
4

Approve pause

Click Approve to pause the subscription

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Example Commands

Paused subscriptions don’t generate charges but the customer record and subscription remain active. You can resume at any time.

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Resuming Subscriptions

Reactivate paused subscriptions and resume billing.

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Canceling Subscriptions

End subscriptions when customers churn or choose not to renew.
Canceling is a permanent action. The subscription cannot be reactivated. If you might want to bring the customer back, consider pausing instead.
1

Request cancellation

@Ari cancel the subscription for [customer]
2

Provide reason

Tell Ari why the subscription is being canceled (helps with churn analysis)
3

Choose effective date

End immediately or at the end of the current billing cycle
4

Approve cancellation

Click Approve to confirm the cancellation

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Example Commands

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Subscription Schedules

Create complex billing scenarios with scheduled price changes or plan upgrades.
Subscription schedules are useful for trials that convert to paid, seasonal pricing adjustments, or negotiated price changes.

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Example Commands

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Viewing Subscription Status

Check the status of any subscription anytime.

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Subscription Analytics

Track subscription metrics and revenue trends.
These metrics feed into Ari’s Revenue Analytics feature for comprehensive financial reporting.

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Best Practices

  • Confirm pricing: Always have a clear conversation about pricing before creating a subscription
  • Use meaningful descriptions: Include the plan name or service level in the subscription details
  • Set appropriate start dates: Align subscription start dates with contract or onboarding timelines
  • Regular reviews: Monitor subscription status weekly to catch any paused or at-risk subscriptions
  • Test schedules: For complex schedules, test with a low-value subscription first
  • Document cancellations: Always note the reason for cancellations to improve retention analysis